Frequently Asked Questions
FAQ's
Shipping Dates, International Availability, Mixed Item Orders
Pre-Orders
What is the pre-order any why do you do it?
A pre-order lets you reserve your journal before it’s ready to ship. As a small business, it helps us understand how many to make, and what colour split to run, so we don’t overproduce and nothing goes to waste. Thank you for being patient with us!
What items are on pre-order?
Right now our 2027 Pre-Made Journal and One Line a Day Journal are on pre-order. Everything else is ready to dispatch now.
When will the pre-orders ship?
Pre-orders start shipping from the end of November. We send them out in the order they were placed, and you’ll get an email with tracking as soon as yours is on its way.
When will the pre order be available on Etsy/ for International ordering?
Pre-order items will be added to our Etsy shop once they start shipping from the end of November. That’s also when you’ll be able to order them internationally.
What if my order contains a mix of pre-order, and not pre-order items?
We’ll send everything together in one parcel once your pre-order item is ready. If you’d like your in-stock items sooner, you should place them as a separate order.
Orders, Shipping & Delivery
Can I return or exchange my item?
We have a 30-day return policy for items that are unused and in their original packaging.
Customers are responsible for the return post and packaging costs. Please retain proof of postage when returning items to us.
Contact us with your order number at help@thejournalclub.co.uk to start a return.
Refunds are processed within 10 business days.
If your item is damaged or not as expected please contact us with more details and we will resolve this for you.
We don't offer exchanges for items that are not faulty, the best option is to return the item you no longer want and place a new order for the one you do want.
What courier do you ship with?
All orders are shipped with a tracking. We usually send orders with Evri, or occasionally Royal Mail depending on your area. You’ll get a tracking link by email as soon as your parcel is on its way.
How long does dispatch and shipping take?
Orders are usually dispatched within 1 to 2 working days, then take 2 to 5 working days to arrive. Busy times like launches and Christmas can add a little extra time, especially in periods with lots of bank holidays.
What's your UK Christmas delivery order cut off date?
Order by the end of the day on the 18th of December for delivery in time for Christmas.
There's a problem with my order, items or delivery what should I do?,
Email us your with your order number, a description and any photos of the problem, and we'll do our best to sort it as quickly as possible: help@thejournalclub.co.uk
Bought on Etsy? Message us there so everything stays in one place.
Everywhere outside the UK
International Orders
How can I order if I live outside the UK?
You can order selected items internationally through our Etsy shop. Just check the listing shows shipping to your country before you order. Import charges may apply depending on where you live.
Why dont you ship to my country and when will you?
We’re a small business and want to make sure international orders arrive safely and at a fair price, as postage and customs fees can add up quickly.
We’re working on shipping to more countries and will share news as soon as we can, so join our mailing list to hear first.
I ordered on Etsy how should I contact you?
Please message us through Etsy using "Help with order" on your purchase. That way everything stays in one place and Etsy can support you too.
Info, Products, Restocks & recommendations
General
Which journal should I pick?
It all depends on what you’re looking to use it for!
- Reflect and understand yourself better? Our tracker journals have every page ready to fill. Choose the dated journal to start on 1st January, or the undated journal to begin any time.
- Capture trips and travel memories? The Travel Journal is made for adventures, photos and keepsakes.
- Keep everyday life experiences memories? The Ultimate Junk Journal gives you fun stamp prompts to collect your moments.
- Mark a new year or a life milestone? One Line a Day takes just a minute a day and builds three years of memories.
- Jot down quick notes, thoughts and ideas? The Mini Journal fits right in your pocket.
- Want a bit of everything? Our bundles save you 15% and mean you can mix and match across products.
Buying a gift? A gift card lets them choose for themselves.
Which is better, the dated or undated journal?
It really depends on how you like to journal!
Both follow a similar format with the same trackers and page layouts already set up for you.
The difference is the monthly themes, so you could select your journal based on which set of themes you like most!
The undated journal means you can on any date, where as the dated journals are made for specific calendar years. If you love structure and accountability, go dated. If you’d like more flexibility, or want to start earlier/later than the start of January, undated is perfect.
When will sold out items be restocked?
We sadly do not restock our dated journals or limited edition products, once they're gone thats it until the next years release!
Seconds sale items are also not restocked, these go up as and when we have any items with minor faults, which we hope isn't very often!
All other items we restock on an ad-hoc basis so keep an eye out on socials and make sure your subscribed to our mailing list for updated.
What paper thickness are your journals?
Each journal uses paper chosen to suit how you’ll use it:
- Dated Pre-Made Journal: 160gsm
- Undated Tracker Journal: 160gsm
- The Travel Journal: 160gsm
- The Ultimate Junk Journal: 120gsm
- The Mini Journal: 150gsm
- One Line a Day: 120gsm
You’ll also find this on each product page. For the best results, try your pens on the pen test or a back page before you start.
How do I use the products?
We are working on some more official tutorials for all the pages in all our products.
But for now your best bet is to check out our 'Journal/Scrapbook/Plan with me' style videos over on our Social Media accounts to see the products being used and learn how you can use them too.
Remember its ok to put your own spin on it if you want to use it differently, whatever works best for you!
What pens do you recommend?
Any water-based ink pens should be good! Our products are made with 160gsm-120gsm paper which is pretty thick so these pens shouldn't bleed through.
Avoid alcohol based inks as these typically need professional artists paper to not bleed through the page!
We recommend dual end brush pens and the go to and you can find lots of these to purchase online. Always test our your pens on the pen test page, or back pages to check they work how you expect.
How should I print photos to put in my journal?
Our favourite photo printers are:
- Instax Mini Link 3
- Polaroid Hi Print
- Canon Selphy Square
- HP Sprocket
- Cricut StickerPix Print & Cut
- Epson Eco Tank 8500
As always its not essential to purchase any of these or print photos at all, simple drawings work just as well, or opt to use services such as your local library, Snapfish, FreePrints, or local photo printing shops.
The Junk Journal Club
Events & More
What is The Junk Journal Club?
An in-person, open-format journalling community event where you can come and journal whatever you like: your week, a holiday, current hyper fixation, a recent movie or book, goals, memories, or just a chaotic collage of things you love.
Join us for an evening of junk journalling without the pressure. We’ll have a huge selection of junk journalling materials all included with your ticket, from scissors and glue to scrapbooking papers, washi tapes, stickers and more!
Come alone or with a friend. Bring your own journal or collect a new one from us on the day. Bring along your photos or get some printed by us.
New to junk journalling? Don't worry, this is a great way to get inspired by the others around you and we'll always be on hand to answer any questions!
When's the next Junk Journal Club Event?
You can find our upcoming dates and tickets on this page.
Follow us on socials and join our mailing list to hear about new dates before anyone else!
Can I rent your mystery sticker sheet vending machine?
Our mystery sticker vending machine is available to hire for events and parties.
With the option to have our existing sticker range options in there, or something more bespoke just for your event!
Email us at help@thejournalclub.co.uk with more information and we’ll get back to you.
I want to host 'The Junk Journal Club' in my city, how can I do that?
We’d love that! We’re always keen to bring the club to new places, so email us at help@thejournalclub.co.uk and tell us a little about your city and any venue ideas and we can work with you on setting this up.
Will you ever do larger/ longer events?
We’d love to one day! Nothing is planned just yet, but if you have an idea or would like to work with us on something bigger, we’d really love to hear from you.
Wholesale & Collaborations
Business Enquires
Can I stock your products in my shop?
We'd love that! For independents we sell wholesale through Faire.
Use our direct link here for the best rates.
For larger orders or anything more bespoke, email us at help@thejournalclub.co.uk.
Do you do corporate, bulk or custom orders?
We certainly can! Email help@thejournalclub.co.uk with some information about what you're looking for including the number of units you're after and we can explore the options with you.
I'd like to have The Journal Club run a workshop or pop up stand with us
We'd love to be there! Please email help@thejournalclub.co.uk with more information on what you had in mind.
I'm a creator. Can we collaborate?
Thank you for thinking of us!
You can join our Tiktok Shop Affiliate programme here.
Otherwise, email help@thejournalclub.co.uk with your handle, last 30 days analytics and what you have in mind. We read every message but can't always reply to all of them.
Still got a question?
Email us and we'll do our best to answer. We aim to get back to all enquiries within two working days, however this can be longer during busy periods such as Christmas.